Recommendations for Capital One
This is a one-page case recommendation paper. The writer needs to read the case and come up with a couple of recommendations. Please use an excel spreadsheet for the numerical analysis that you use in your recommendation.
I’m going to upload the two chapters that you need to read and use plus the case.
|Academic Level||College (3-4 years: Junior, Senior)|
|Subject Area||Business Studies|
|Paper Type||Critical thinking|
|Number of Pages||1 Page(s)/275 words|
The purpose of this paper is to come with steps used by 7 associates, with a total activity time of 81 minutes for both
groups of staff. The high activity time comes from most of the associates here seeming to be
untrained and exhibiting underperformance. Consequently, it is recommended that further
training be undertaken to improve their performance and reduce the total activity time.
The closing step also uses a lot of time to prepare documents. This is due to the low
performance in the preparation and the final call to customers. To facilitate quick mailing, the
firm should adopt new information and communication technology.